27. It is agreed that there is no insurance, guarantee, ancillary agreement or condition affecting this agreement, except as expressly provided in this Agreement. While oral agreements can be enforceable, it is best to have service agreements in writing. Establishing a contract gives you the opportunity to sketch out the expectations on both sides of the agreement. Contracts define the extent of the work, the cost of the contract, when payments are to be made, and how disputes are to be handled. If you have not written the agreement, disagreements or misunderstandings may arise. You must have these templates for professional services agreements with each contractor. If you don`t know, contact them and find out if there is one or not. If you find that your provider does not have a service contract with you, it may be appropriate for you to look for a new contractor. The service must be responsive as soon as it has been deployed on the client side. The service provider must be on time, in particular with regard to requests for answers.
The contractor must also indicate the expected maintenance dates and the impact of the maintenance – will the entire system be disconnected? Won`t some services be available? The specificity of a service contract, in particular the definition of its scope, must be unique and measurable in each segment in which it is applied. This is important because it allows for proper calibration of service qualities and, if it is stated in the agreement, it is punished or rewards are given. These agreements only describe each party`s responsibility in the service provided to you and how they classify and resolve any issues you have.